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Microsoft has fastened a identified subject that causes Microsoft 365 apps like Outlook, Phrase, Excel, and OneNote to crash whereas typing or spell-checking a textual content.
The crashes have an effect on customers of Excel for Microsoft 365, Phrase for Microsoft 365, Outlook for Microsoft 365, PowerPoint for Microsoft 365, and OneNote for Microsoft 365 on Model 2407 Construct 17830.20138 or increased.
Microsoft 365 clients can affirm in the event that they’re affected by this subject by wanting on the Home windows Occasion Viewer Utility Log for Occasion 1000 or Occasion 1001 with 0xc0000005 exception codes.
Redmond defined that this crash subject is triggered by the model distinction between Workplace 2016 proofing instruments and language packs put in on impacted programs when the language pack isn’t up to date to the most recent model.
“These proofing instruments are in all probability outdated traces from earlier installs or a part of Workplace suite migration. Coexistence of Workplace 2016 facet by facet with M365 apps isn’t supported on account of totally different set up applied sciences of identical model,” the corporate defined when it first acknowledged the bug final month.
“The faulting module title will differ relying on what language packs you could have put in. For instance, mscss7it.dll for Italian, or mscss7de.dll, for German, with others listed right here, Language identifiers and OptionState ID values in Workplace 2016.”
Microsoft has now fastened this identified subject within the following builds for Microsoft 365 apps:
- Beta Channel: Model 2409 (Construct 18021.15000)
- Present Channel Preview: Model 2409 (Construct 18025.20000)
- Present Channel: Model 2409 (Construct 18025.20000) (scheduled to ship on September twenty fourth)
Along with updating to the most recent builds, customers are “strongly really useful” to uninstall the Workplace 2016 proofing instruments in the event that they’re utilizing a more recent model of Workplace and set up the suitable Workplace language packs as a substitute. The Workplace language packs may also mechanically replace on Workplace updates.
Nevertheless, in case your Microsoft 365 apps nonetheless shut unexpectedly whereas typing or utilizing authoring options like spell examine after putting in the fastened construct, you will need to carry out a web based Workplace restore utilizing this process.
If the Workplace apps hold crashing, you may have to uninstall and reinstall the language pack by following the steps detailed in this assist doc below “Step 2: Configure Microsoft 365 language.”
Final month, Microsoft additionally shared momentary workarounds for identified points inflicting Outlook to crash after opening and triggering Gmail sign-in points for traditional Outlook customers.