Microsoft has fastened a recognized situation that was inflicting Phrase to delete some Home windows customers’ paperwork as an alternative of saving them.
On affected programs, domestically saved information have been deleted after saving due to this Phrase bug situation if their filenames included the # image or had a capitalized filename extension, reminiscent of .DOCX or .RTF.
This solely impacted customers of Phrase for Microsoft 365 model 2409, construct 18025.20104, solely after they closed Phrase after enhancing and saved their paperwork when prompted to take action. After saving modifications to their paperwork this manner, the information would disappear from their unique location.
Redmond confirmed the difficulty final week following widespread consumer stories that Microsoft Phrase was deleting a few of their saved information.
In a Tuesday replace to the help web page acknowledging the saving issues, the corporate stated the bug has now been fastened with a service change, which rolled out to all affected prospects.
To get the repair, Microsoft recommends restarting all Workplace apps on affected gadgets and opening Phrase once more.
“When you’re nonetheless seeing the difficulty, please shut all open Workplace apps and re-open Phrase to make sure the change has been picked up,” it stated.
Workaround additionally accessible
A number of workaround measures are additionally accessible if the service change has not reached your system.
Earlier than rolling out the repair, Redmond suggested affected customers to verify the recycle bin for the deleted information and manually save their paperwork earlier than making an attempt to shut Phrase.
These affected by this bug may allow the “Do not present the Backstage when opening or saving information with keyboard shortcuts” setting from File > Choices > Save to stop them from seeing the immediate inflicting these saving points.
One other workaround requires reverting to a earlier model by opening a brand new Command Immediate window with administrator privileges, pasting the next instructions, and hitting Enter after every of them:
cd %programfilespercentCommon FilesMicrosoft SharedClickToRun
officec2rclient.exe /replace consumer updatetoversion=17928.20156
Redmond additionally supplied non permanent fixes in August for bugs triggering Gmail sign-in points for traditional Outlook customers and inflicting Outlook to crash after opening.
In September, it fastened one other recognized situation affecting Microsoft 365 apps like Outlook, Phrase, Excel, and OneNote, which triggered crashes when typing or spell-checking a textual content.